10 Things You Must Do When Your Car Breaks Down
Breaking down on the road can be stressful and potentially dangerous. Whether you're driving in the city or through the outback, knowing what to do next can keep you safe and get you back on the road faster. This guide provides 10 clear, actionable steps specifically tailored for Australian conditions, along with trusted local resources.
1. Pull Over Safely
Turn on your hazard lights and pull to the left-hand shoulder of the road, well out of traffic if possible. Avoid stopping in live traffic lanes, especially on highways. If you’re near an exit or side road, take it and find a safe place to stop.
2. Stay Visible
Keep your hazard lights on. At night or in poor visibility, switch on your headlights or interior dome light. If available, place a high-vis triangle or flares about 5-10 metres behind your vehicle to alert oncoming drivers.
3. Stay Inside the Vehicle
If it’s safe, stay inside your car with your seatbelt on and doors locked. This is usually the safest place, especially on busy roads. Only exit the vehicle if you’re in immediate danger (e.g. smoke, fire) or if you can do so away from traffic.
4. Call for Help
Use the InstaTow app to request assistance instantly. Confirm your location and the type of service you need. Alternatively, call a local towing company or your roadside assistance provider (like NRMA, RACV, RACQ, RAA or RAC WA). Be prepared to share your location, vehicle make, and the issue.
5. Don’t Attempt Repairs Unless Confident
Avoid attempting repairs unless you’re experienced and have the right tools. Trying to fix your car on the side of a busy road can be extremely risky. Even tyre changes can be hazardous without proper safety space and visibility.
6. Know Your Location
Look for road signs, exits, kilometre markers or nearby landmarks. Use your phone’s GPS or drop a pin in Google Maps. The Emergency+ app by Australian emergency services can help you report your exact coordinates in an emergency.
7. Conserve Your Phone Battery
Your phone is your main tool for communication. Keep it charged if your car battery is working. Avoid unnecessary apps and turn on low-power mode to preserve battery life while waiting for help.
8. Be Cautious with Strangers
While most Australians are helpful, it’s safest not to accept rides from strangers. You can thank them and ask if they can notify a tow service or police. If you must walk for help, leave a note in your car with your name, number and destination.
9. Be Prepared for the Tow
Have your driver’s licence and any insurance or roadside details ready. Let the driver know where you want the car taken-your home, a mechanic or dealership. Take photos of your car if you're concerned about damage or documentation.
10. Stay Calm and Plan Ahead
Take deep breaths and remember that help is coming. Use this experience to better prepare: keep a roadside kit in your boot with essentials like a torch, a high-vis vest, jumper leads, a phone charger and bottled water.
Common Breakdown Causes in Australia
Some of the most common issues that lead to breakdowns include:
- Dead or flat batteries
- Flat tyres or blowouts
- Overheating engines
- Faulty alternators or starter motors
- Running out of fuel
- Electrical problems
Prevention is key. Regular servicing, checking your battery and tyre pressure, and addressing dashboard warnings early can greatly reduce the risk of breaking down.