Privacy Policy
Last updated: June 2024
At Instatow, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively, the “Services”). By using the Services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect the following types of information from and about users:
a. Personal Information
- Name, email address, phone number
- Vehicle details and towing location
- Payment information (processed securely via third-party providers)
b. Usage Information
- App usage data (e.g., pages visited, time spent, crash logs)
- Device information (e.g., device type, operating system, IP address)
c. Location Information
We collect precise location data to support core platform functionality, including:
- Assigning and dispatching jobs
- Calculating estimated arrival times (ETA)
- Providing real-time tracking during active jobs
- Improving routing and service efficiency
Location data may be collected in real-time and in the background while a job is active, even when the app is not in use. This data is essential to the operation of the Instatow platform. Disabling location services will prevent the app from functioning correctly.
1.1 Categories of Data Collected and How We Use It
We collect the following categories of data and use them as described below:
• Personal Information (name, email, phone number)
Used to create and manage user accounts, communicate with users, and provide support.
• Location Data (precise and background location)
Used to assign and dispatch jobs, calculate estimated arrival times (ETA), and provide real-time tracking during active jobs.
• Device and Usage Data
Used to monitor app performance, detect crashes, improve reliability, and enhance security.
• User-Generated Content (photos, notes, job details)
Used to facilitate job processing, provide customer support, and improve service quality.
• Job and Service Data
Used to manage towing jobs, coordinate between drivers and customers, and maintain service records.
2. User-Generated Content
Users may submit content, including but not limited to:
- Photos (e.g., of vehicle damage or location)
- Videos
- Text comments or job notes
By submitting content, you grant Instatow a non-exclusive, royalty-free, worldwide, perpetual, and irrevocable license to use, reproduce, adapt, publish, translate, distribute, and display the content for purposes including, but not limited to:
- Operating and maintaining our Services
- Customer service
- Marketing and promotional efforts
- Internal analytics and improvements
3. Ownership of Content
You retain ownership of any content you submit to Instatow. You may remove your content at any time via the app or by contacting support. However, note that:
- Some data may be retained for legal, safety, or operational reasons
- Removed content may persist in backup systems for a limited time
We will never share user-generated content with third parties for commercial purposes without your consent unless required by law.
4. How We Use Your Information
We use the information we collect to:
- Provide and improve our Services
- Match users with available towing providers
- Facilitate payments and generate invoices
- Communicate with you regarding bookings and accounts
- Monitor system performance and enhance security
- Comply with legal and regulatory obligations
5. Health Data
Instatow does not collect, access, use, or share any health or fitness data.
The app does not request permissions related to health data and does not integrate with health platforms such as Google Fit, Apple Health, or any similar services.
6. How We Share Information
We do not sell or rent your personal information. We may share information:
- With third-party service providers who perform services on our behalf (e.g., payment processors, cloud hosting)
- When required by law, regulation, subpoena, or court order
- To investigate fraud, enforce our terms, or protect users
We do not share personal data with third parties for advertising or marketing purposes.
7. Security
We implement industry-standard safeguards to protect your personal information, including:
- Encrypted data transmission (SSL/TLS)
- Secure user authentication
- Access controls and monitoring
While we take reasonable steps to protect your data, no system is completely secure. You are responsible for maintaining the confidentiality of your login credentials.
8. Data Retention
We retain your information for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with our legal and regulatory obligations
- Resolve disputes and enforce agreements
9. Children’s Privacy
Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If such data is identified, it will be deleted promptly.
10. Your Privacy Rights
Depending on your location, you may have rights including:
- Accessing your personal data
- Requesting corrections or deletion
- Objecting to or restricting processing
- Withdrawing consent
To exercise your rights, please contact us using the details below.
11. Changes to This Policy
We may update this Privacy Policy from time to time. If significant changes are made, we will notify users via the app or email. Continued use of the Services constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy:
Instatow Support Team
Email: support@instatow.com.au