Privacy Policy

1. Information We Collect

We may collect the following types of information from and about users:

a. Personal Information

• Name, email address, phone number, vehicle details, and towing location
• Payment information (processed securely via third-party providers)

b. Usage Information

• App usage data (e.g., pages visited, time spent, crash logs)
• Device information (e.g., device type, operating system, IP address)

c. Location Information

Real-time GPS data to match users with nearby towing operators and improve service accuracy. You can choose to disable location tracking via your device settings, although this may affect core functionality.

2. User-Generated Content

Users may submit content, including but not limited to:

• Photos (e.g., of vehicle damage or location)
• Videos
• Text comments or notes related to tow jobs

By submitting content, you grant Instatow a non-exclusive, royalty-free, worldwide, perpetual, and irrevocable license to use, reproduce, adapt, publish, translate, distribute, and display the content for purposes including, but not limited to:

• Operating and maintaining our Services
• Customer service
• Marketing and promotional efforts
• Internal analytics and improvements

3. Ownership of Content

You retain ownership of any content you submit to Instatow. You may remove your content at any time via the app or by contacting support. However, note that:

• Some data may be retained for legal, safety, or operational reasons
• Removed content may persist in backup copies for a limited time

We will never share user-generated content with third parties for commercial purposes without your consent unless required by law.

4. How We Use Your Information

We use the information we collect to:

• Provide and improve our Services
• Match users with available towing providers
• Facilitate payments and generate invoices
• Communicate with you about your account or bookings
• Monitor system performance and enhance security
• Comply with legal obligations

5. How We Share Information

We do not sell or rent your personal information. We may share information:

• With third-party service providers who perform services on our behalf (e.g., payment processors, cloud hosting)
• When required by law, regulation, subpoena, or court order
• To investigate fraud, protect our users, or enforce our terms

6. Security

We implement industry-standard safeguards to protect your personal information, including:

• Encrypted data transmission (SSL/TLS)
• Secure user authentication
• Access controls and monitoring

Despite these measures, no system is completely secure. You are responsible for maintaining the confidentiality of your login credentials and notifying us immediately if you suspect any unauthorized access.

7. Data Retention

We retain your information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with our legal and regulatory obligations
• Resolve disputes and enforce our agreements

8. Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from anyone under 13. If we discover that we have inadvertently collected data from a child under 13, we will delete it promptly.

9. Your Privacy Rights

Depending on your location, you may have certain rights, including:

• The right to access your personal information
• The right to correct or delete your information
• The right to object to or restrict processing
• The right to withdraw consent

You can exercise these rights by contacting us at the address below.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. If we make significant changes, we will notify you through the app or by email. We encourage you to review this policy regularly.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Instatow Support Team

Email: support@instatow.com.au