Legal Information
Disclaimer
Last updated: 29 April 2025
The information provided by Instatow Pty Ltd (“Instatow”, “we”, “our”, or “us”) on our website and mobile applications is for general informational purposes only. While we strive for accuracy, we make no representations or warranties of any kind regarding the completeness, accuracy, or reliability of the information.
Instatow is not liable for any loss or damage resulting from the use of our services or reliance on any information provided. Users are responsible for ensuring that any services or information meet their specific requirements.
This disclaimer is in accordance with Australian Consumer Law and is designed to limit liability for legal issues that may arise when a user visits the website.
Cookie Policy
Last updated: 29 April 2025
Instatow uses cookies to enhance user experience, analyse site usage, and assist in our marketing efforts. Cookies are small data files stored on your device that help us understand user behaviour and preferences.
By using our website, you consent to the use of cookies in accordance with this policy. You can manage your cookie preferences through your browser settings.
This policy is designed to comply with Australian privacy laws and provides clear information about how cookies are used on the website.
Refund and Returns Policy
Last updated: 29 April 2025
Instatow is committed to complying with the Australian Consumer Law, which guarantees consumer rights for services provided.
Refunds and Cancellations:
- If a service is not delivered as agreed or is faulty, you are entitled to a refund or re-service.
- Cancellations made within a reasonable timeframe before the scheduled service may be eligible for a full refund.
- Cancellations made after the service has commenced may not be eligible for a refund.
To request a refund or cancellation, please contact our customer service team with your booking details.
This policy outlines the terms under which customers can return or exchange purchased services and receive a refund or credit, in line with Australian Consumer Law.
Accessibility Statement
Last updated: 29 April 2025
Instatow is dedicated to ensuring our website and mobile applications are accessible to all users, including those with disabilities. We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.
If you encounter any accessibility barriers or have suggestions for improvement, please contact us at support@instatow.com.au.
This statement demonstrates our commitment to digital accessibility and outlines efforts to make digital content and services usable by people with diverse disabilities.
Copyright Notice
Last updated: 29 April 2025
© 2025 Instatow Pty Ltd. All rights reserved.
All content on this website and our mobile applications, including text, graphics, logos, and images, is the property of Instatow or its content suppliers and is protected by Australian and international copyright laws.
Unauthorised use or reproduction of any content is strictly prohibited.
While the notice itself is not a requirement for copyright protection under Australian law, it is a best practice for asserting copyright and serves as a notice to the public about the ownership and rights associated with the work.
How to Delete Your Instatow Account and Personal Information
Last updated: 12 May 2025
- Go to settings
- Click Delete Account
- Click Confirm Delete Account