InstaTow Logo

Terms of Service

Effective Date: 26/03/2025

Welcome to Instatow! These Terms of Service (“Terms”) govern your access to and use of the Instatow mobile application, website, and related services (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. About Instatow

Instatow is a platform that connects users (“Customers”) with towing service providers (“Operators”) for vehicle towing and roadside assistance. Instatow facilitates communication and payments but does not directly perform towing services.

2. Eligibility

To use Instatow, you must:

  • Be at least 18 years old
  • Have legal capacity to enter into binding agreements
  • Provide accurate and complete information
  • Use the Services in compliance with all applicable laws

3. User Accounts

You must create an account to use certain features. You are responsible for maintaining the confidentiality of your login credentials and all activity under your account.

You agree to:

  • Provide true, current, and complete information
  • Keep your contact and vehicle details up to date
  • Notify us immediately of any unauthorised access or use

4. Service Bookings

When you request a tow or roadside service through Instatow:

  • You authorise us to match you with an available Operator
  • You agree to pay the quoted or final agreed service fee
  • You understand that delays or cancellations may occur due to traffic, availability, or unforeseen circumstances

Instatow is not liable for delays, missed appointments, or any damage caused by Operators unless otherwise required by law.

5. Payments

All payments are processed through secure third-party gateways. By booking a service, you:

  • Authorise Instatow to charge your selected payment method
  • Agree to any applicable fees, taxes, and cancellation charges
  • Understand that refunds are granted at our discretion based on individual case reviews

Operators set their own rates. Instatow may apply a service fee to facilitate the transaction.

6. User Conduct

You agree not to:

  • Use the Services for any unlawful or fraudulent purpose
  • Interfere with the operation of the platform
  • Misuse the location or contact details of Operators
  • Harass, abuse, or threaten other users or Operators
  • Upload offensive, misleading, or unauthorised content

We reserve the right to suspend or terminate your account for violating these rules.

7. Operator Responsibilities

If you are an Operator using the platform:

  • You must hold valid licenses, insurance, and comply with local laws
  • You are responsible for the services you provide to Customers
  • You agree to represent Instatow and yourself professionally
  • You must not misrepresent your availability, pricing, or qualifications

8. Cancellations and No-Shows

Customers:

  • Cancellations within 10 minutes of booking may incur a fee
  • Repeated no-shows may result in account suspension

Operators:

  • Must notify Instatow and the Customer immediately if a booking cannot be fulfilled
  • Repeated cancellations may result in removal from the platform

9. Intellectual Property

All content, branding, logos, and software associated with Instatow are the property of Instatow or its licensors. You may not copy, reproduce, modify, or distribute any part of the Services without our written consent.

User-generated content (e.g., photos, notes) remains yours, but you grant Instatow a license to use it for service delivery, support, analytics, and promotion.

10. Disclaimers

  • Instatow provides the platform as-is, without warranties of any kind
  • We do not guarantee uninterrupted or error-free service
  • We are not liable for third-party actions, including Operators
  • Your use of the Services is at your own risk

11. Limitation of Liability

To the maximum extent permitted by law, Instatow is not liable for:

  • Indirect, incidental, special, or consequential damages
  • Loss of use, data, profits, or goodwill
  • Issues arising from operator misconduct, delays, or accidents

Our total liability to you for all claims in any 12-month period shall not exceed the amount you paid to Instatow for services in that period.

12. Termination

We may suspend or terminate your access to the Services at any time, with or without notice, for any breach of these Terms. You may also delete your account at any time.

13. Changes to Terms

We may update these Terms from time to time. Significant changes will be communicated via the app or email. Continued use of the Services after changes indicates your acceptance of the new Terms.

14. Governing Law

These Terms are governed by the laws of Western Australia and the Commonwealth of Australia, without regard to conflict of law principles. Any disputes shall be resolved in the courts of that jurisdiction.

15. Contact Us

For questions or concerns about these Terms, please contact us:

Instatow Support

Email: support@instatow.com.au